Shipping and Returns
** Due to current demand please allow 2-3 weeks for delivery on all orders **
Our standard shipping charge for orders is $30.
Orders will be processed on the same day or on the next business day if the order is placed outside of our standard office hours. Manufacturing of your seat covers can then begin. Please allow up to two weeks for the manufacturing process.
All items are then shipped using Australia Post Express Service. Once dispatched, orders usually arrive within 3-5 business days*.
* this timeline is a guideline only and is from when the covers are sent.
Once your order has been shipped you will receive an email with an Australia Post tracking number. You can check the status of your order via https://auspost.com.au/mypost/track/#/search
Returns and Refunds
If you order an incorrect set of seat covers for your vehicle, depending on the make, model, year and series, we may be able to exchange them. However, this is assessed on a case by case basis. Please email us at firstname.lastname@example.org or call 08 9361 7649.
To be eligible for a return, your seat covers must be unused and in the same condition that you received them. They must also be in the original packaging.
If you send covers back to us, we recommend using a traceable shipping method when returning items.
Returns should be sent to:
Gotya Covered Seat Covers,
27B Adrian St,
Shipping costs associated with returns are at the customer’s expense.
However if there is a mistake made by Gotya Covered Seat Covers, we will rectify this straight away and cover return shipping charges.
Please note we are unable to provide refunds for any orders with custom embroidery.
If you have any questions or concerns prior to ordering online, or to ensure you are ordering the correct set of seat covers, please call us 08 9361 7649
Afterpay and Zip Pay Refunds
For any refunds issued where the order has been paid for using Afterpay or Zip Pay, Gotya Covered are unable to refund the full amount of the order.
Unfortunately we are unable to refund the fees that we are charged by Afterpay and Zip Pay. These fees will be deducted from the refund amount.
Aferpay fees are 6% of the order amount and Zip Pay are 5%.
Gotya Covered Seat Covers come with a 12 month warranty against any stitching or manufacturing defects.
Our fabric supplier offers a 2 year warranty on fabrics for failure of material under normal usage.